Compliments and complaints

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We welcome any suggestions on how we can improve our services and will give prompt and serious attention to any concerns that you may have.

We follow the complaints procedure outlined in our policy, that can be accessed through the link below.

Compliments & Complaints Policy


In case of a complaint relating to safeguarding children, please refer to the Safeguarding Children Policy by clicking the link below:

Safeguarding Children Policy

 

If you feel that your complaint needs to be brought to the attention of Ofsted, our regulatory body, at any stage or for any reason, please see the guidance immediately below. If you would prefer to resolve your complaint within the nursery, please speak to the Manager in the first instance.

Ofsted

Ofsted registers and inspects childcare for children aged from birth to 19 years.

Registered childcare providers and childminders must meet requirements that relate to welfare and safety, the people providing the care and the organisation of the childcare. Childcarers registered on the Early Years Register, who care for children aged from birth until 1st September following a child's fifth birthday, also must meet requirements for children's learning and development.


What you can tell Ofsted:

  1. Is the childcare good? 
  2. Can it be made better?
  3. Do you have any concerns?

If you want to tell them anything about your child's childcare, please find the details below.

Telephone: 0300 123 1231
Email: enquiries@ofsted.gov.uk

Postal address:
Applications, Regulatory and Contact (ARC) Team
Ofsted
Piccadilly Gate
Store Street
Manchester
M1 2WD

If you would like more information about Ofsted's role as the regulator of childcare, you can visit their website:

www.ofsted.gov.uk